Becoming a School Partner

• How Can I Become a School Partner?
  How Can I Become a School Partner?

  Hello and welcome! We would love to chat about you becoming a school partner.

  Please fill out our contact form here and a member of our Sales team will reach out to you shortly to discuss your needs. 

• What Positions Can Swing Help Cover?
  What Positions Can Swing Help Cover?

  Swing Education supports K-12 schools and districts with staffing needs beyond certificated/permitted substitute teachers. In many regions, we work with classified/support staff who are happy to assist your school/district with a range of vacancies. These include roles like:

  • Paraeducators
  • Instructional aides
  • Front-desk staff
  • One-on-one supports
  • Library assistants

  All of Swing's support staff must pass the same background/screening process as our certificated substitute teachers, and the vast majority hold bachelor's degrees. Your school or district also has the option to set a non-certificated pay rate to apply to support staff request.

  If your school or district is interested in learning more about using Swing Education to fill support staff roles, please reach out to Swing's school partnerships team.

Posting Requests

• How to Post Remote and In-person Requests
  How to Post Remote and In-person Requests

  As more schools have adopted distance learning and other types of learning arrangements, Swing Education has enhanced the Swing platform to allow school admins to include more details on the request. This allows teachers to determine which requests are the best fit for them. Below we will outline how to issue these requests types. 

   

  In-person Requests

  With in-person requests, both students and the teacher are physically present on campus, in the classroom.

  • Whole Group in-person requests
    Both the substitute teacher and the entire classroom are on campus, together, in the same classroom.
    
    
    • Directions for posting a small group in-person request:
      1. Under Classroom Arrangement, Select Sub on Campus for the "Sub Location" and Students On Campus for the "Student Location"
         
         
         
      2. Complete the form by filling out "grade level", "subject matter" and any additional notes you wish to share. Once you click "Request Sub" you will see your open request.

   

  Hybrid Requests

  Hybrid requests involve a mix between in-person and remote teaching. For example, during a long-term assignment, some days may be remote and others may be on campus. Or, in other cases, the teacher may be on campus and the students could be at home.  

  • Substitute Teacher On-Campus, Students Remote

    
    
    Directions:
    1. Under Classroom Arrangement, Select Sub on Campus for the "Sub Location" and Students Remote for the "Student Location"
       
    2. In the "teacher" field, write the teacher's name.
    3. Complete the form by filling out "grade level", "subject matter", "online platform being used" and any additional notes you wish to share. Once you click "Request Sub" you will see  your open request.
       
       
       
  • Substitute Teacher Location Varies, Students Location Varies
    With this request type, the location for both the student and substitute teacher can vary, depending on the needs of the school. 
    
    
    
    Directions:
    
    1. Under Classroom Arrangement, Select Depends on the day for the "Sub Location" and Hybrid for the "Student Location".             
       
    2. In the "teacher" field, write the teacher's name.
    3. Complete the form by filling out "grade level", "subject matter", "online platform being used" and any additional notes you wish to share. Once you click "Request Sub" you will see your open request.
       

   

   

  Distance Learning Requests

  With remote requests, the teacher is at home and instruction occurs on the teacher’s personal computer using the school’s video conferencing account. 

  Directions for posting a distance learning request:

  1. Under Classroom Arrangement, Select Sub Remote for the "Sub Location" and Students Remote for the "Student Location"
     
     

  Note: For remote distance learning requests, the address field will state "REMOTE/ONLINE."

   

   

   

• How Do I Issue A Request?
  How Do I Issue A Request?

   

  With the pandemic, we wanted to give our schools multiple options to request a SwingSub. 

  Single-day requests give you two options for where the Sub will be teaching from:

  1. Sub On Campus 
  2. Sub Remote

  Once you select one of the two options, you will be able to choose one item from the second set of items for where your students will be learning from

  1. Students On Campus 
  2. Students Remote
  3. Hybrid 

  

  Requesting a Sub for a request that has more than 1 day, you will have the option to select 'Depends on the day'. If this is the option you choose, please put specifics in the notes so the SwingSub has the correct expectations. 

  

   

• How Do I Request A Specific Sub?
  How Do I Request A Specific Sub?

  You can request a specific sub, for any request, as long as they are linked to your school. 

  You will do so by selecting the amount of time you want to give them to accept the request and then click on the 'Choose Subs' button. If the request is less than 48 hours from the start time, you will only be allowed to give them up to 12 hours. 

  

  Once you click 'Choose Subs' you will see a list of your favorite subs, and all subs who are linked to your school. You can choose any sub who is not greyed out; With this example, Candice would be your only choice. Why can't you choose a sub who is greyed out? See our help article for more information. 

  

• Why Can't I Choose a Specific Sub?
  Why Can't I Choose a Specific Sub?

  When requesting a sub, and their name is grayed out, you will be unable to choose them for the selected dates and/or requirements you have set. This is because the sub has an overlapping commitment and cannot accept your request.

   

  In the example below, I have requested a sub with a credential or permit only. My only available sub would be Candice because she has a credential on file. If Candice was also greyed out, that would indicate that she is unavailable for the dates requested because she is already working another request on one or many of the days you are requesting. 

   

  You can choose another sub or submit the request to the sub pool in your area. Any available sub, that meets your requirements, can then accept your request. 

   

  

• How Do I Choose a Longterm Sub?
  How Do I Choose a Longterm Sub?

  For long-term requests (requests lasting longer than 21 calendar days), you can click on “Choose Sub” to review a list of subs who expressed interest in the assignment. Simply choose your long-term sub from this list by clicking on “Select Sub”.  

  In most cases, the sub will be confirmed into your request right away. However, if the sub has prior commitments during the time of your request, the sub will be notified that they were chosen and given the option to cancel out of their other commitments. 

   

  

   

• I Forgot to Post a Sub's Work on the Swing Platform
  I Forgot to Post a Sub's Work on the Swing Platform

  We love it when Swing’s school partners have great working relationships with specific substitute teachers! Sometimes it’s easy to call a sub into work and forget to post the request to the Swing platform but this can create a problem for the sub.

  It is imperative to post the request to the platform or the sub will not be paid for the days they worked. Remember to utilize the  "request the specific sub" button to request a specific sub.

  If you forget to post the request to the platform, here’s what to do:

  Reach out to our Swing Support ASAP with the following request information:

  • Date worked
  • Hours worked
  • Teacher name
  • School location 

  CC the substitute teacher on the email to keep everyone on the same page. Swing will then work to update the request and ensure the sub is paid for the time worked.

  It's best to inform Swing right away of this offline so that you are billed in the same week and there is no delay in payment to the sub.

   

  NOTE: If a request is not made then the sub may reach out to Swing regarding this time worked and ask for missing payment.  Swing will reach out to a staff member at the school for confirmation before the school is billed and the sub is paid.  

Cancellations

• What Do I Do When My Sub Calls In Sick?
  What Do I Do When My Sub Calls In Sick?

   

  Single Day Request: We ask that you direct the sub to cancel the request on the platform.

  Please review this support article for steps on how to cancel the request: 

  How do I Cancel a Request?

  Multi-Day Day Request or Long-Term Request: Email Swing Support so that we can make these adjustments so that you aren’t billed for the day. 

  If you need coverage for this day we encourage you to issue another request at

  https://subs.swingeducation.com

  If you have any further questions, please feel free to contact us.

• My Sub Is Late or Left Early
  My Sub Is Late or Left Early

  Your feedback and overall satisfaction are important to us, and we understand your frustration if a sub is late or leaves before the end of their assignment. It's also really important to Swing that we factor in these occurrences when calculating a teacher's reliability score in order to provide consistent service to our school partners. A simple and efficient way to communicate these incidents to us can be found right in your request:

  

   

  In the Report an Issue box, click on the issue(s) that would apply to your situation (either Arrived late, Late from lunch, and/or Left early. If you are experiencing a No Show sub, this article may be more helpful: My Sub is a No Show). For Arrived late or Left early, you will then be prompted to share the time of arrival or departure. For Late from lunch, a time stamp is not necessary. You may select multiple options if they apply to your experience with this sub request.

   

  

  Once you follow the above steps, you will have the option to provide Details. Complete those, if desired, and hit Save in order to submit the feedback to Swing.

   

  Tip: We strongly encourage that you report these incidences as soon as you hear of them, and at a minimum within the week that they occur (before Friday at 3pm) so that any egregious late arrivals or early departures for full days can be appropriately adjusted to half days if less than 4 hours were worked. This way Swing can ensure that your school is not charged for more services than were provided by the substitute.

   

   

• My Sub is a No Show
  My Sub is a No Show

  We know no shows are disruptive to the school day and we want to show you the fastest way to get in touch with your sub when you need to reach them or request a replacement sub if necessary. We'll also show you how to ensure you aren't charged for a request when your sub did not show up. 

   

  If the start time of your assignment has just passed and your teacher hasn't arrived, navigate to the request page to locate the teacher's phone number. Give them a call to see what their ETA is. If you can't reach them, select 'No Show' and then 'No, I don't know where my sub is' and leave us your best contact number.

  We'll attempt to get ahold of the teacher and reach out to you to follow up.

  If you happen to hear from your teacher, you can update the status to 'arrived late' or 'Yes' if you've confirmed they can't come in. 

  

   

  If your teacher informs you they can't make it to their assignment, navigate to the request page and select 'No Show' and then select 'Yes' that you have confirmed the teacher is not coming.

  This will ensure that you are not charged for this request, and that this no show is reflected on the teacher's account. Poor reliability can lead to removal from the platform.

  If you still need coverage for the day, click 'Request a Sub' at the top of the page to issue a new request.

   

  

   

  If you'd like to block a no show sub from accepting future requests at your school: First fill out the no show information, then click 'Save'.  Once the request has ended for the day, you can fill out the feedback section of the form below and be sure to toggle the 'Block from School' button.

  Don't forget to press Submit. 

  

   

  Tip: We strongly encourage that you report all no shows as soon as you are aware that the sub hasn't arrived, and at a minimum within the week that they occur (before Friday at 3 PM). This will ensure no-show teachers are not paid for days they did not work, and your school is not charged for teachers that did not show up. 

   

   

• How do I Cancel a Request I No Longer Need?
  How do I Cancel a Request I No Longer Need?

  Issuing administrators can cancel requests directly on the platform. In order to cancel a request, you will first need to open the request page. To do so:

  1. Login to your account, Swing.
  2. Click on the "Requests" tab on the top of the page.
  3. Find the request you want to cancel and click on it to see the full page.

  Prior to canceling, please keep in mind the following:

  • Requests must be canceled more than 24 hours prior to the request start time or a penalty will be charged equal to a single day’s charge.
  • Requests can be canceled within 30 minutes of the sub accepting, without penalty.
  • Unfilled requests can be canceled at any time without penalty.
  • The sub will be paid for past days worked in the request even if the request is canceled.
  • If a single day or multiple days need to be removed then do not cancel.  Instead, reach out to Swing Support via email or chat to remove the days and keep the request active. 

  

• Making Edits To Your Unfilled Request
  Making Edits To Your Unfilled Request

  It's important to make requests as accurately as possible so no changes are needed once a sub accepts your request.  That way subs know what they are accepting. 

  To make an edit to a request that is not filled by a Swing Sub:

  • Login to the platform. 
  • Open the request that you want to edit. 
  • Click on the  “Edit Request” button.

  

  • You can edit all fields including the date and time.
  • Accept your changes by clicking on the “Submit Edit” button.
  • Swing Subs will receive a notification letting them know there were changes made to the request.

  

  Be sure to provide as much information as possible so the sub knows what they are accepting. If you need to make edits to a filled request, check out our help article for filled requests.

• Making Edits To Your Filled Request
  Making Edits To Your Filled Request

  After a request has been filled, you can edit certain fields. The fields that can be edited are teacher, contact, and notes to sub. Here’s how:

  • Sign into your account on the platform
  • Click on "All Requests" in the blue header and navigate to the appropriate request
  • Click the “Edit Request” button and make your edits.
  • Accept your edits, by clicking “Submit Edit”

  

  If you need to make additional edits outside the ones listed above please click the box "Do you have additional edits?" and type your request in the text box. Please be as specific as possible. (see diagram below)

  

  Looking to edit an unfilled request? Check out our help article for how to edit unfilled requests.

  Note: Additional edits requested within 24 hours of the start time, that reduces the confirmed subs pay, will not be accommodated.

Leaving Feedback

• How do I leave feedback for a Sub?
  How do I leave feedback for a Sub?

   

  To leave feedback for a sub, you can use our helpful video as a guide. Once you hit submit feedback, the feedback will be recorded on the request page for any admin at your school to see. If you need to make changes please contact us. 

  Note: The sub will not be able to see the feedback you leave. They will get an email notifying them of the positive or negative feedback; positive feedback will congratulate them, while negative feedback will send them pointers and ways to improve. Positive feedback will also be shown on their sub profile for other admins to see.  

  You can only leave feedback once the request has ended. If you wish to send the sub home and leave negative feedback, please cancel the request, where you will then be able to leave your feedback. If you are sending the sub home because you no longer need them, please wait until the end of the day to leave feedback (or cancel the request) as we cannot end the request early.

   

  You may also find this article helpful below:

  How do I Leave Feedback About a School?

• How Do I Block a Sub?
  How Do I Block a Sub?

  If you had a sub at your school and would prefer that they do not return, you can block that sub. First, provide a reason for blocking the sub, then block the sub on the request page. We maintain a record of all sub performance feedback to help us improve future sub performance. 

  How to block a sub:

  1. Type your reasons for blocking the sub in the text box on the request page.
  2. Click "negative" when rating your experience.
  3. Toggle the "unlink" button to block the sub from your school.
  4. Select the reason for unlinking the substitute and share details.
  5. Submit your feedback.

  

  Note: If you do not see 'Block sub from this school', we suggest waiting until the request has ended to leave feedback. From there, you'll be able to toggle the option to block the sub from your school site.

  What happens with my feedback?

  Each time a sub gets negative feedback, we provide them with guidance, resources, and other materials that can help them improve their performance. In extreme cases, a sub can be removed from the platform. Additionally, a member from our Escalations Team will be in touch with you once negative feedback regarding a sub is received.

  How can I block a sub from our entire district?

  If you're authorized to make such decisions for your district, please contact us, and ask for the sub to be blocked from the district. At this time, you can only block a sub from one individual school on the platform. 

   

   

   

Using the Swing Platform

• The Impact of COVID-19 On Your Fill Rate
  The Impact of COVID-19 On Your Fill Rate

   

  Across the nation, educators are responding valiantly to an unprecedented health crisis and its ramifications for students, educators, and their communities. Leaders and staff are charting new courses for this unique time. The COVID-19 pandemic is a national crisis that poses a serious health risk for everyone. We’re providing some essential tips that will help prevent the spread of disease and protect our subs, partnering schools, and their communities. 

  We've provided a few tips below that we believe might help your fill rate when issuing a request.

  School Partner:

  Consider Distance or hybrid learning - Educators provide an essential service, but in many cases that service can be provided virtually during this dangerous time. Hybrid learning is a subsection of a strategy that provides students with both in-person and online instruction. Distance learning combines face-to-face instruction with online learning. In the context of coronavirus school re-openings, a remote model would reduce the number of students in the building by moving some of the classroom delivery online.

  Request notes – When submitting a request on our platform, we encourage you to add notes to your request for the sub. This helps them to be successful when coming onto your campus and more likely to be comfortable picking up an in-person request. Adding your school’s policies concerning COVID-19 and what you are doing to keep teachers safe on campus would go a long way in alleviating their anxiety and concerns. 

  Mask on Policy – We ask that our partnering schools continue to implement their “Mask On Policy”. This policy requires all to wear a face mask/covering when in their school buildings.

  Clean-Up – We ask that our partnering schools keep their school buildings clean to the highest standards and we will encourage all students, staff, parents, guardians, and visitors to monitor their own health and to practice excellent self-cleanliness and hygiene practices, including washing their hands regularly and avoiding touching their own faces.

  Social Distancing – We recommend our partnering schools facilitate social distancing in their schools and other buildings and will encourage all students, staff, parents, guardians, and visitors to maintain a six-foot distance from other people as much as possible.

  • All seating is spaced at least six feet apart and that desks remain facing the same direction.
  • For communal spaces, students are staggered, and frequently touched surfaces and shared objects are cleaned and disinfected between users.

  It is clear that providing the necessary safeguards for students and staff will be an immense undertaking for most school districts in this country, and we hope these tips will be a great starting point to increase your fill rates. 

   

  Note: SwingSubs are more likely to sign up for a request when information about COVID-19 safety measures are provided by the school/district.  Be sure to have your Covid Protocols up to date.  See the article here: Filling Out Covid-19 Safety Protocols

• Does Swing Education provide subs to help with distance learning? 
  Does Swing Education provide subs to help with distance learning? 

  Does Swing Education provide subs to help with distance learning?  How does that work?

  We are now accepting new distance learning requests. If you wish to issue a new distance learning request, go to the "Request a Sub" section and select the "Sub Remote" and "Students Remote", as shown below. Be sure to include any important details under the "Notes for Sub" section, such as login or download information for Zoom, Google Classroom, or any other online tools used by your school. 

  Please note: the school is responsible for communicating distance learning expectations to the sub, and for providing any necessary resources, such as access to the school's online learning platforms.

  

• How do I contact Swing?
  How do I contact Swing?

  You can easily reach our support team via email by selecting “Contact Support” in the right-hand corner of your screen from your account. Please allow 1-3 days for a response depending on the urgency of your inquiry. We appreciate your patience.

  

• Admin Platform Training Guide
  Admin Platform Training Guide

   

  Welcome to Swing Education. 

  This helpful PowerPoint covers the basics of using the Swing Platform as a School Admin. 

  Feel free to utilize it as a reference and training tool by printing and/or sharing the link. 

   

• How do I Setup My School Profile?
  How do I Setup My School Profile?

  You can help set your Swing Subs up for success by keeping your school profile up to date with your schools: 

  1. Parking procedures
  2. Dress Code
  3. Emergency Protocols
  4. Other important details

  You can also update your standard school schedule, add admins, and view your pay rates. 

  Here’s how it works:

  1) Log in to your Swing account.

  2) Click on your name in the top-right corner of the page, and then select "School Profiles"

  3) Select "Edit Profile" for the desired school:

  

  4) Select "Edit Section" to the left of any section you’d like to update. 

  

  5) Once you’ve updated any section of your school profile, make sure to select the “Save Changes” button to finalize it. 

  

  Note: If you need to update your address or billing information please contact us. You are unable to make that change on your profile at this time. 
  
  

• Substitute Teacher Profiles
  Substitute Teacher Profiles

  A substitute’s profile allows your school to get to know more about each substitute teacher that works at your school!

  In addition to their relevant educational background and work experience, you’ll notice that each profile includes substitute contact information (phone number and email address). 

  Certifications:

  If a substitute has a substitute permit or teaching credential, this will be noted under the "qualifications" section. The absence of one of these icons indicates that the sub does not have a credential on record with Swing.

  Star Sub Status:

  If a substitute has Star Sub status, it will be noted under the qualifications section. In order to be a Star sub the substitute teacher needs to:

  • receive positive feedback from schools
  • demonstrate a high level of professionalism and reliability
  • be requested by schools to fills specific requests
  • be an active substitute teacher who works frequently

  Where can I see a list of subs on Swing?

  At this time, our platform only displays sub profiles for subs who are confirmed or waitlisted for your request.

   

   

   

User Permissions

• How Do I Get Removed From the Email List?
  How Do I Get Removed From the Email List?

  We've made some changes to the way we notify admins about requests. Instead of getting an email each time a sub accepts or cancels a request like you previously did, we'll send a daily summary each day for requests that are ongoing or starting in the next 3 days. Still, within 24 hours of the start of a request (or if a request is ongoing), you will get all notifications if a sub accepts or cancels that request. 

  Additionally, you will receive confirmation emails for your school when: 

  • A sub added themselves to the request waitlist
  • A sub canceled 
  • Plus other important request notifications 

  If you no longer wish to get our confirmation emails, please contact Swing Support via email or through chat, so we can remove you from the email list. You will continue to get confirmation emails for requests that you place on the platform through your Swing account. 

   At this time, you are unable to unsubscribe yourself directly. 

  Please contact Swing Support if you have additional questions about this.  We're happy to help!
• How Can I Give My Staff View-Only Access?
  How Can I Give My Staff View-Only Access?

   

  Keep your faculty in the loop on absences covered by Swing Education substitute teachers by equipping them with view-only access to the Swing platform.

  View-only access is designed for staff who would benefit from knowing which Swing Subs will be on your campus and where those individuals should go. 

  This feature is best for:

  • Front office personnel 
  • Teachers
  • School leaders whose needs are posted by a sub desk coordinator/HR

  What can view-only access users do?

  • Report substitute teacher issues (e.g., late arrivals) 
  • Leave feedback on substitute teachers directly from their account
  • See substitute teacher profiles and request details

  Your current Swing users will continue to have the same account permissions and functionality (unless you prefer otherwise); we recommend view-only access for any school personal who will not need to post your substitute needs. 

  Why View-Only Access

  Save Time and Improve Your Swing Experience

  View-only access will help your school staff better support the Swing Subs who visit your campus. For example, a secretary with view-only access would be able to confirm who the substitute is and direct that educator to the right classroom. 

  How does this help you?

  • Your staff can resolve substitute teacher issues (e.g., late arrivals) 
  • Your staff will have more helpful information on the substitute and the request
  • Your staff works directly with the sub, so they can leave first-hand feedback about their experience

  View-Only Access vs. Requesting Access 

  Permission	View-Only Access	Requesting Access
  Can edit, post, and cancel requests	No	Yes
  Can see requests posted by other admins	Yes	Yes
  Can view school and sub profiles	Yes	Yes
  Can edit school profile	No	Yes
  Can see request pay	No	Yes
  Can leave sub feedback	Yes	Yes
  Can report an issue (i.e. a sub arrives late)	Yes	Yes
  Can receive email updates	Yes	Yes

   

  How to Give Your Staff View-Only Access

  It’s easy to get school staff added to the Swing platform with view-only access. Simply reach out to us with a list of the staff you’d like to add or convert, and our team will handle the rest. 

  Please include each staff member’s name, job title, email address, and phone number in your message.

   

   

   

   

   

   

   

  
  
  

   

   

   

   

   

   

   

   

• How can I add an admin to my school?
  How can I add an admin to my school?

  You can add a new admin by following the steps in our video

   

  FAQ's

  1. I want to remove an admin from our school
     1. If you want to remove an admin from your school site, please contact us with their information so we can deactivate their account. 
  2. I want my new admin to be able to request subs but it looks like they are defaulted to receiving emails only.
     1. Please use the 'Request Edits' button to let us know and we will be happy to make those changes.

Billing For Schools

• How Do Adjustments Work?
  How Do Adjustments Work?

  For Pay-As-You-Go:

  If adjustments are needed to be made to an invoice, please contact us. Our support team can make the adjustment and provide you with an updated invoice.  Please note that the line items in the invoice cannot be adjusted. You will see the change deducted from invoice totals on the first page of your invoice.

  For Prepay:

  If adjustments are needed to be made to an invoice, please contact us. Generally, the amount will be refunded back to your prepaid balance. Please note that the line items in the invoice cannot be adjusted. You will see the change deducted from invoice totals on the first page of your invoice.

   

  If you have any questions about a request listed on the invoice, use the request ID highlighted below, to look up the request quickly on subs.swingeducation.com.

  

   

  

  For all invoice discrepancies include the invoice number, subs name, and any additional info about the discrepancy that would be helpful to know when reaching out to Swing Support.

• Where is my Invoice?
  Where is my Invoice?

  Invoices are sent out to the billing contacts we have on file on a weekly cadence. If you aren't able to locate your invoice, you can always head to your Swing account, and review all invoices associated with your school/district there. 

  1. Head to your swing account, here.
  2. Click on your name in the top, right hand corner. 
  3. Select View Invoices.
  4. From there you have the option to:
     • Export a Billing Report
       • This provides a list of all invoices
     • Or review the invoices provided on the landing page which provides any recent invoices or ones that are outstanding on your account.

   

  

   

   

  

   

  Note: Invoices generally are sent out to the billing contacts on file on a weekly cadence. If you’re not receiving any invoices please reach out to support@swingeducation.com to assist.

   

   

• What Does 'Credit Balance' Mean On My Invoice?
  What Does 'Credit Balance' Mean On My Invoice?

  Credit balances happen when we receive payments that we don’t have remittance for, or if we receive duplicate/overpayments.

  Please contact us if you'd like to apply your credits or receive a refund. 

• We sent in a check but the invoice shows as unpaid.
  We sent in a check but the invoice shows as unpaid.

  To ensure timely application of payment, it is important to include remittance information on all checks or ACH transactions. This allows us to apply the payment accurately and ensure that our records match. 

  
  Payments generally take two weeks to process. However, if two weeks have passed since sending the check, please contact Swing Support and we'd be happy to assist. 

• Why are you charging us a last-minute cancellation fee?
  Why are you charging us a last-minute cancellation fee?

  If a school cancels a filled request within 24 hours of the start time, it is considered a “late cancellation” and the school will be invoiced the pay rate of a single-day request. The invoiced amount goes directly to the confirmed substitute since it is difficult for them to find a new assignment on such short notice.  Sine you will be charged for the day any way you can choose to still have the sub show up and complete a different role or office tasks.

  In cases where the school is canceling due to weather or some other emergency (something out of their control), we do waive the cancellation penalty.  Be sure to notify Swing Support of these instances.

• What Do I Do If There Is a Incorrect Charge On My Invoice?
  What Do I Do If There Is a Incorrect Charge On My Invoice?

  If there are issues with your invoice, or if you received an incorrect charge - please contact us and our support team will be able to assist.

  Please be sure to include the invoice number for an expedited resolution.

   

  You may also find this article helpful: How Do Adjustments Work?

How Prepay Works

• I Haven’t Paid My Previous Prepay Invoice Yet, Why Am I Getting Topped Up Again?
  I Haven’t Paid My Previous Prepay Invoice Yet, Why Am I Getting Topped Up Again?

   

  You are automatically invoiced your prepay top-up whenever you are below your minimum threshold. This is to ensure that you can continue to use our services while allowing you 30 days to make a payment. 

  If you have any questions about your prepay account check out our Prepay Payment Plan FAQ

• How Much Will My Top Up Amounts Be?
  How Much Will My Top Up Amounts Be?

  Your top-up amount is based on the agreed amount in your contract.

  If your agreed-upon top-up amount is $10,000, then you will receive top-up invoices for $10,000. 

  The $10,000 will be added to any remaining balance you may have. 

  Example:

  If you have $2,000 remaining in your prepaid account, when we send you the invoice for $10,000 - your remaining balance will now be $12,000.

   

  If you have any questions about your prepay account check out our Prepay Payment Plan FAQ

COVID-19

• Filling Out Covid-19 Safety Protocols
  Filling Out Covid-19 Safety Protocols

  • SwingSubs are more likely to sign up for a request when information about COVID-19 safety measures are provided by the school/district.
  • Use our in-platform feature to check off the safety protocols that your school/district is following and use the text boxes to provide additional information
  • You'll have the opportunity to complete or update information for just your school, or all schools in your district when you post a new request, or by following this link. 
  • This safety information is displayed to SwingSubs when viewing and accepting requests. 
  • We expect schools and districts to follow all safety protocols displayed in accordance with our Terms of Service. If there is a protocol you cannot check off, please leave additional information in the text box provided as to why.

  How to fill out Safety Protocols for your school or district:

  • You can view/edit your school/district's safety protocols through this link, or when posting a request for an on-campus sub
  • Press 'Edit' to begin filling out your school's information
  • Check off every safety protocol that your school/district follows.

  

  • If you would like to provide more info on that specific protocol, use the text box immediately below that protocol. For example:

  

  • For protocols that your school/district does not follow, do not check it off and use the text box to explain the circumstances
  • To update information for just your school, click 'Update for this school'
  • To update information for all schools in your school district, click 'Update for all schools'

  

• Distance Learning Program
  Distance Learning Program

  

• COVID-19 (Coronavirus) FAQs for School Partners
  COVID-19 (Coronavirus) FAQs for School Partners

  How and when should I notify Swing Education if there will be a school closure?

  • If you have any closures due to COVID-19 concerns, please contact our support team immediately and cancel any upcoming requests for the duration of the expected closure. 
  • In cases where school is cancelled due to public health concerns, Swing will waive any cancellation penalties. However, you must inform Swing Education before canceling in order to waive any penalties.

   

  What is Swing Education doing to proactively keep sick subs out of schools?

  • If any of our substitute teachers have been exposed to or tested positive for COVID-19, they are asked to tell us immediately. Once we are notified, we will inform any schools that may have been exposed.  
  • As always, any substitute teachers experiencing symptoms of a communicable illness, such as fever or vomiting, are expected to cancel their requests with as much notice as possible. We will do our best to help find an alternate teacher to fill the request. 
  • Additionally, we have reminded all subs of CDC recommended hygiene habits to prevent the spread of illness.

   

  Will I be charged if a sub appears sick and I send them home?

  • No, you will not be charged a fee if a substitute teacher is sent home for displaying symptoms of a communicable illness. If this does happen, please contact our support team, and we will waive the fees associated with the request.

   

  What to do if you receive last minute cancellations from Swing substitute teachers?

  • If you receive a cancellation, the Swing platform automatically searches for a replacement until the assignment start time.
  • If the start time passes and a replacement is still not secured, contact us to secure a replacement and push back the start time.