I didn't receive my paycheck from ADP. What's going on?
When you first sign up for ADP, you have to go through a 'pre-note' process before your direct deposit will be approved. During that time, your paychecks will be sent via live check to your home address that is on file in ADP. Please allow 7-10 business days for it to arrive. If it has been at least 14 calendar days, please reach out to us so we can investigate.
A new release from ADP now makes it possible for them to verify your account in real-time. If you want to adjust your account or enter a new direct deposit please follow:
- Click Myself > Pay > Payment Options
- Enter the new direct deposit information.
- The banking information will immediately have a verification attempt made.
- A successful verification will display a success message on the Direct Deposit page.
- If real-time verification fails, standard prenote using the company default will be performed
I converted to an employee in the middle of the week, and I'm already working at a school. How do I get paid?
You will need to enter your hours worked, starting on the day you complete the Orientation call. For instance, if you worked Monday-Friday this week and completed your Orientation and onboarding on Wednesday, you would need to enter Wednesday-Friday in ADP, and then Monday and Tuesday would be paid via Tipalti.
If you are working for a Pod, you will need to enter your entire week in ADP. Please let us know if you are blocked from entering times, as this means we need to change your hire date to the first day of work.
Why are taxes taken from my pay?
As a Swing employee, you are subject to Payroll taxes. Please meet with a tax advisor if you have questions about the taxes being withheld from your pay. More information on taxes: How Do Taxes Work For W-2 Employees?
I was asked to come to work directly by an admin and never accepted a request via the platform.
That's okay. Please enter the time as normal on your timesheet and contact us with the information below. We need this information to verify your timesheet.
- The name of the school.
- The hours you worked, in detail, along with lunch breaks taken.
- Name of the admin who contacted you and the contact information.
What is the lunch break policy?
You must be provided with a 30-minute, uninterrupted, off-duty meal (lunch) break by your 5th hour of work on every day you work for more than 5 hours, and a second 30-minute, uninterrupted, off-duty meal (lunch) break by the end of your 10th hour of work on every day you work for more than 10 hours.
If you are being denied your meal break or otherwise pressured not to take it at any point, let us know ASAP by contacting us below. If you are taking your meal break, you must add the start and end time to your timecard; Not doing so will be considered as intentionally falsifying your timesheet record, which can be grounds for termination.
We’ve created a video tutorial on how to fill out and submit your timesheet that we hope you’ll find useful! If you are provided a timely, off-duty, uninterrupted meal break and decide on your own accord to complete work-related tasks during that time, you must let us know asap by contacting us below so that we can provide you with with a meal break discrepancy form which you must fill out in order to ensure our records and your account are accurate and up to date.
I asked for a lunch break but was told they couldn't give me one.
Please contact us right away and tell us whom you spoke with at the school. We will review the lunch policy with the school so they can be sure to give SwingSubs lunch breaks in the future.
What happens if my timesheet is late?
You will receive written warnings each time your timesheet is late. Please note that not approving your timesheet on time, will lead to termination.
How do I approve/submit my timesheet?
I was overpaid. Is it mine to keep?
No. Overages must be paid back to Swing. Please contact us and let us know. Knowingly keeping the funds is unacceptable under the employee code of conduct.