Why Did My ADP Payment Fail?

When setting up your direct deposit with ADP, your account will go through several "pre-note" cycles. This will be small amounts of up to a couple of dollars to ensure that your account is valid. 

If the pre-note fails, ADP could not validate your bank account. You will be prompted to correct your account information and the cycle will begin again. 

If your payment is suddenly being rejected, after being valid, you have likely closed your account, or your account is frozen. If you're unsure please reach out to your bank institution for clarification.

Please login to ADP and update your account with your updated bank information.  Please contact Swing so we can issue your payment in either a check or pay card. It is important that you update your account to avoid payment delays. 

 

What is a prenote?

A prenote is a test to validate the employee bank account information. Prenotes are sent from ADP to the employee's bank account and verified before direct deposit payroll can be processed.

A prenote test transaction gets sent to the bank to make sure that the provided employee account information is valid before setting up a direct deposit transfer to pay the employee.