COVID-19 (Coronavirus) FAQs for Substitute Teachers – Support Center

Frequently Asked Questions about COVID-19A For Substitute Teachers

What should I do if I feel sick?
- If you have worked in schools in the past 2 weeks and have tested positive for COVID-19, contact us with details as soon as possible.
- If you are experiencing fever, vomiting, diarrhea, or other symptoms of a communicable illness, whether or not you believe it’s related to COVID-19, cancel any upcoming requests on the Swing platform immediately.
- If the request is same-day, please contact the school directly as well as our support team.

Schools now have the option to select remote learning when requesting a sub. Most of these assignments will require you to have a working computer or tablet and a reliable internet connection.
If a school in your region requests a remote sub, the request will state "REMOTE/ONLINE" in the address field. The school will provide online tool information, such as login credentials for Zoom or Google Classroom, in the notes field.
If you accept a remote request and do not get the information you need to teach the class remotely, contact the school as soon as the assignment is confirmed.

If you have traveled to a Level 3 Travel Health Notice country, please stay home for a period of 2 weeks from the time you returned home.
If any symptoms arise within that 14-day period, including fever, cough, or shortness of breath, call your medical provider immediately. Do not take any teaching assignments until a prognosis is determined.
If you have traveled to areas domestically or internationally without a known COVID-19 outbreak and you do not have any symptoms of illness, you may continue working as usual.

Will I be penalized for canceling a request due to sickness?
- Please be as specific as possible with why when canceling. Please do not go to the school sick because you are worried about a cancellation penalty.

I’m in a high-risk group and don’t feel comfortable teaching at this time due to the increased health risks from COVID-19. What should I do?

If you have upcoming requests that you don’t feel comfortable completing, go ahead and cancel.
However, if you are scheduled for a request that begins within 24 hours or has already started a long-term request, please contact us as soon as possible.

What if the school I'm at sends me home early due to COVID-19 concerns on their campus?

If a school closes early, you will be paid for the hours you worked. There are no additional actions you need to take unless your a W2 Sub.
W2 Subs still need to add any hours they worked to their timesheet.

What can I expect if a school I have subbed at recently has a known case of COVID-19?

If you have an upcoming assignment at a school that will be closed due to COVID-19, you will receive a cancellation via text message or push notification. You will not be paid for assignments that are canceled in advance of the start date.