Swing Heroes FAQ

 

IMPORTANT NOTICE: In the midst of COVID-19 (coronavirus), we understand that many of our school partners are taking the necessary measures to keep their children and staff safe. 
 
Due to the extremely high number of school closures and the safety of the public, all Swing Hero assignments are canceled. If you had a Swing Hero commitment, it will no longer appear in your commitments tab. When Swing Hero assignments resume, you will automatically begin seeing new requests. As we continue to learn about more school closures, we will keep you updated with changes to the Swing Hero Program.
 
We empathize with your concerns around the impact of school closures on your families and communities. For additional information on these types of situations, please see our Coronavirus FAQs.

How do I find Swing Heroes requests?

You can accept Swing Heroes requests by logging in to your Swing account. (They are not currently available via text message.) These requests are labeled “Swing Heroes” on our platform and have a “Swing Hero” banner.

Why do I only get certain assignment details in advance?

Swing Heroes requests are designed to address the growing challenge of last-minute teacher absences. When you accept a Swing Heroes assignment, you are accepting an on-call assignment for local schools in your area. This enables Swing to match you with nearby school sites that need a substitute teacher to cover a last-minute absence.

What does guaranteed minimum pay mean?

If you accept a Swing Heroes request, you will always earn at least the rate listed in the “guaranteed minimum pay” section. If the school you are matched with has a higher guaranteed minimum, you will be paid the higher of the two.

What is the Swing Heroes cancellation policy?

Swing Hero slots are intended to help lock in pay and secure the position in advance for days that are in high need. We understand things may come up or your schedule may change as the date nears. Cancellations that occur within 48 hours of your assigned date may affect your ability to continue subbing via Swing Heroes.

Swing may need to close Swing Hero slots unexpectantly, but we will close them at least 24 hours in advance. As these are slots and not requests, we will do our best to let you know they were closed, however, you will not be automatically notified. Please be sure to check your account at least once a day for changes to your upcoming commitments. 

What if I can’t make it to the school on time?

Call the school administrator listed on the request as soon as you determine that you will be late. Let them know you just received the assignment, but that you're on your way. If you can't reach the administrator send them an email, and then contact us to let us know. If you are marked late, contact us so that we can waive the penalty.

What if I don’t want to sub at a certain school?

Contact us and let us know the names of any specific schools you’d like to avoid. We’ll then remove them from your account to ensure you don’t receive their requests.

What if I’m not qualified to fill the request?

Particularly when faced with filling a last-minute teacher absence, schools generally prioritize finding someone who can follow the teacher's lesson plan and maintain a safe classroom environment. Teachers often leave lesson plans understanding that the substitute may not be an expert in their particular subject.

How many open Swing Heroes requests are available near me?

You will see open slots on your account under the open requests tab.