We love it when Swing’s school partners have great working relationships with specific substitute teachers! Sometimes it’s easy to call a sub into work and forget to post the request to the Swing platform but this can create a problem for the sub.

It is imperative to post the request to the platform or the sub will not be paid for the days they worked. Remember to utilize the  "request the specific sub" button to request a specific sub.

If you forget to post the request to the platform, here’s what to do:

Reach out to our Swing Support ASAP with the following request information:

• Date worked
• Hours worked
• Teacher name
• School location 

CC the substitute teacher on the email to keep everyone on the same page. Swing will then work to update the request and ensure the sub is paid for the time worked.

It's best to inform Swing right away of this offline so that you are billed in the same week and there is no delay in payment to the sub.

NOTE: If a request is not made then the sub may reach out to Swing regarding this time worked and ask for missing payment.  Swing will reach out to a staff member at the school for confirmation before the school is billed and the sub is paid.