Why was My New Jersey Background Check Step Rejected?

If your background check was rejected, locate the reason for rejection on your Swing account to determine your next steps. You can find detailed video explanations of each type of background check in the “Video Resources” section. 

 

How Do I Know When My Background Check is Cleared for Swing?

Your background check is cleared for Swing when your Applicant Approval Employment History form shows Swing’s codes (County code: 50 and District/contractor code: 7343).

 

What are Common Reasons for Rejection?

Rejection Reason #1: Correct document, missing Swing’s codes

You’ve submitted the correct document, but it doesn’t have Swing’s codes yet (County code: 50 and District/contractor code: 7343). Don’t worry- it can take up to 14 days for your codes to appear.

 

What are your next steps?

  1. Visit the New Jersey Office of Student Protection status website and type in your information
  2. Look for Swing's codes on your Applicant Approval Employment History page: (County code: 50 and District/contractor code: 7343)
  3. If you see Swing's codes, download your Applicant Approval Employment History page, and upload it to your Swing account
  4. If you don’t see Swing’s codes, wait until Friday and check your form again

 

What Do I Do If I'm Still Stuck? 

Check what type of background check you were directed to complete on your Swing account.

I Have A New Applicant Background Check:

  • Make sure you attended your fingerprinting appointment and were fingerprinted for Swing Education.
  • Unsure if you were printed for Swing? Find your confirmation page by entering your information here, clicking on your most recent transaction ID, and ensuring the page says “Swing Education” under “Contractor/Vendor”

 

I Have An Archive or Transfer Background Check:

  • Make sure you completed your background check for Swing Education. Find your confirmation page by entering your information here, clicking on your most recent transaction ID, and ensuring the page says “Swing Education” under “Contractor/Vendor”

 

If you did everything correctly, the NJ DOE may not have processed it yet. Some government things take time! Wait until Friday and check your Applicant Approval Employment History form again at the New Jersey Office of Student Protection status website.

If you’ve done all this and are still having trouble, reach out to support. 

 

Rejection Reason #2: Incorrect Document

This means you didn't submit the correct document, but we'll help you find the correct one! You’ll need to submit your Applicant Approval Employment History form. You can access it on the New Jersey Office of Student Protection status website.

 

What are your next steps? 

Have you requested, paid for, and completed your background check through the NJ DOE?

    • Yes
      • Locate your Applicant Approval Employment History form on the New Jersey Office of Student Protection status website
      • Check for Swing’s codes (County code: 50 and District/contractor code: 7343)
      • If you see Swing’s codes, upload your document to your Swing account
      • If you don't see Swing’s codes, check back the following Friday
    • No
      • Make sure you request, pay, and complete your background check before checking your Applicant Approval Employment History form for Swing’s codes. To do this, follow the instructions for your background check in your Swing account. 

 

If you’ve completed all these steps and still don’t see Swing’s codes on your Applicant Approval History form after 14 days, or if you need additional support, please reach out to our support team.

 

Video Resources

There are three different types of background checks in New Jersey. Complete the Background Check questionnaire on your Swing account to determine which type is right for you. Once you know what type of background check you need, view the instructions linked in your Swing account or watch these videos for an overview of the background check process. 

 

Archive Background Check Video

 

New Applicant Background Check Video

 

Transfer Background Check Video