What is The Cancellation Policy for Swing Subs in CA?

Things happen! When they do, you can Cancel an Accept by pressing the "Cancel" button on the Request page.

Before you cancel, keep in mind:

  • Schools are counting on you, and a Cancel means they scramble to try and replace you.
  • There is no penalty when you Cancel an Accept UNLESS there are:
    1. more than 30 minutes since your Accept, and
    2. less than 24 hours before the start time of the Request.
  • If you cancel more than 30min after accepting and less than 24 hours from the start time, this is a Last-Minute Cancellation. This affects your sub rating and may be subject to disciplinary action. If you accrue multiple Last Minute Cancellations, this may result in disciplinary action up to and including termination.

 

Can a school cancel after I Accept?

Similar to above, a school may cancel a Request UNLESS there are:

  • more than 30 minutes since your Accept, and
  • less than 24 hours before the start time of the Request.

When a school cancels, the Request is no longer active. You should not show up, and neither you nor Swing will be paid.

What about multi-day Requests?

Even if you have started a multi-day Request, the school may cancel subsequent day(s) without paying you or Swing if the school cancels at least 24 hours before the start time of the day(s) they are canceling.

If a school cancels less than 24 hours in advance, will I be paid?

With few exceptions*, you will be paid for the hours listed on the Request if a school cancels more than 30 minutes after you Accept and less than 24 hours before the start time. 

*Exceptions:

  1. You are more than 15 minutes late to an assignment
  2. The school cancels due to negative feedback about your performance
  3. The Request is canceled for an emergency (e.g. weather, health or safety threats, natural disasters, etc.). This exception applies even if they are unable to notify you in advance of the start time.