How Do Adjustments Work?


If adjustments are needed to be made to an invoice, please contact us. Generally, if a refund is needed, the amount will be refunded to your prepaid balance. Please note that the line items in the invoice cannot be adjusted. You will see the change deducted from invoice totals on the first page of your invoice.

If you have questions about a request listed on the invoice, use the request ID highlighted below to look up the request quickly on




For all invoice discrepancies, include the invoice number, subs name, and any additional info about the discrepancy that would be helpful to know when reaching out to Swing Support.