Why are you charging us a last-minute cancellation fee?

If a school cancels a filled request within 24 hours of the start time, it is considered a “late cancellation” and the school will be invoiced the pay rate of a single-day request. The invoiced amount goes directly to the confirmed substitute since it is difficult for them to find a new assignment on such short notice.  Sine you will be charged for the day any way you can choose to still have the sub show up and complete a different role or office tasks.

In cases where the school is canceling due to weather or some other emergency (something out of their control), we do waive the cancellation penalty.  Be sure to notify Swing Support of these instances.