What is The Cancellation Policy for NY, NJ, IL, TX, AZ & DC Subs?

 

Things happen! When they do, you can cancel an assignment by pressing the "Cancel" button on the Request page.

Before you cancel, keep in mind the following:

  • Schools are counting on you, and canceling means, they scramble to try and replace you.
  • There is no issue when you cancel a confirmed request UNLESS the cancel is:
    1. more than 30 minutes since your acceptance of the request, and
    2. less than 24 hours before the start time of the request.
  • If you cancel more than 30min after accepting and less than 24 hours from the start time, this is a Last-Minute Cancellation. This affects your sub rating. Accruing multiple Last Minute Cancellations can result in termination from the Swing platform.

Can a school cancel after I accept a request?

Similar to above, a school may cancel a request UNLESS there are:

  • more than 30 minutes since your acceptance of the request, and
  • less than 24 hours before the start time of the request.

When a school cancels, the request is no longer active. 

What about multi-day requests?

Even if you have started a multi-day Request, the school may cancel subsequent day(s) without penalty if they cancel at least 24 hours before the start time of the day(s) they are canceling.

If a school cancels less than 24 hours in advance, will I be paid?

With few exceptions*, you will be paid for the full amount if the request if a school cancels more than 30 minutes after you accept and less than 24 hours before the start time.

*Exceptions:

  1. You are more than 15 minutes late to an assignment
  2. The school cancels due to negative feedback about your performance
  3. The request is canceled for emergencies (e.g., weather, health or safety threats, natural disasters, etc.