The UKG system is an essential platform for managing employee information, but users may encounter login and access issues that need specific troubleshooting steps. This article outlines the key processes, solutions, and support options to address these common issues.

To access the UKG system, you may need a Company Access Code during the login process. The access code for Swing Education is:

Company Access Code: SWINGEDUC.

This code is essential for verifying your association with Swing Education and enables secure login to your account.

If you are unable to access the UKG app for reasons beyond an expired access code—such as issues with your username, password, or navigation—support is available through UKG’s Employee Engagement Center (EEC).

For account lockouts due to incorrect security answers, reach out to the EEC to reset your credentials. Ensure all login credentials, such as your username and access codes, are verified before contacting support.

The EEC can assist with:

Be sure to provide any necessary details when you contact them to expedite the resolution of your issue.

By following these steps, most login and access issues with the UKG system can be resolved efficiently. If you encounter difficulties not covered in this guide, contacting UKG Support or your administrator is recommended.